Refund and Returns Policy

At DivyaDeals.com, we strive to provide a seamless shopping experience. However, if you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction.

1. Eligibility for Returns

1.1. Condition of Items:

• Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Items showing signs of wear, damage, or alteration may not qualify for a return or refund.

1.2. Return Window:

• Return requests must be initiated within 2 days of receiving the order.

1.3. Non-Returnable Items:

• Certain items, such as custom-made products, and intimate or sanitary goods, are not eligible for returns.
• Specific details regarding non-returnable items will be mentioned on the product page.

2. Return Process

2.1. Initiating a Return:

• To initiate a return, contact us at contact@divyadeals.com or call us at +91 93542 81043 with your order details and reason for the return.

2.2. Return Approval:

• Once your return request is approved, you will receive instructions on how to send the item back.

2.3. Return Shipping:

• The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

3. Refund Policy

3.1. Eligibility for Refunds:

• Refunds are processed only after we receive and inspect the returned item.
• If approved, refunds will be issued to the original payment method.

3.2. Refund Timeline:

• Refunds typically take 2-3 business days to reflect in your account, depending on your bank or payment provider.

3.3. Partial Refunds:

• In some cases, partial refunds may be granted (e.g., for items that are returned with minor damage).

4. Exchange Policy

4.1. Eligibility for Exchanges:

• Exchanges are offered for size or color variations, subject to stock availability.
• Follow the same process as returns to request an exchange.

4.2. Exchange Shipping:

• Shipping charges for exchanges may apply and will be communicated during the exchange process.

5. Cancellations

5.1. Order Cancellations:

• Orders can be canceled before they are shipped. To cancel an order, contact us at contact@divyadeals.com or call +91 93542 81043.

5.2. Refund for Canceled Orders:

• For canceled orders, refunds will be processed within 7 business days to the original payment method.

6. Damaged or Defective Items

6.1. Reporting Issues:

• If you receive a damaged or defective item, notify us within 48 hours of delivery with photos and a detailed description.

6.2. Resolution:

• We will offer a replacement, exchange, or full refund for verified defective or damaged items.

7. Contact Us

If you have any questions or need further assistance, feel free to contact us:

• Email: contact@divyadeals.com
• Phone: +91 93542 81043
• Address: Satbir Sharma, S/o Shree Subhash Sharma, Satrod Khas, Ward No – 11, Pin Code – 125044

Thank you for shopping with DivyaDeals.com. Your satisfaction is our priority!